Quelle: Wikipedia. Seiten: 50. Kapitel: Kundenorientierung, Kundenwert, Customer-Experience-Management, Electronic Customer Relationship Management, PiSA sales, Issue-Tracking-System, Open Ticket Request System, Kundenbindung, Kundenmanagement, Beschwerdemanagement, Vantive, After-Sales-Management, Beziehungsmarketing, Guided Selling, Kundenfrequenzmessung, Empfehlungsmarketing, Sage Group, Transpromo, Key-Account-Management, Demarketing, Kundendienst, Querverkauf, Nachfassen, Key-Relationship-Management, Net Promoter Score, Customer Self Services, Closed-Loop-Marketing, Rückgewinnungsmanagement, Analytisches CRM, E-Appointment, SHS VIVEON, Reklamationsmanagement, Self-Service Technologies, Relationship Management Automation, Electronic Customer Care, ...