ITIL - Das Taschenbuch Veen, Annelies van der / Jong, Arjen de / Kolthof, Axel / Bon, Jan van / Pieper, Mike / Tjassing, Ruby / Verheijen, Tieneke Buchkatalog This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. Additionally for readers the processes are covered in a separate section. 33,50 CHF In Warenkorb legen